Scenario #1: Rob Visits the Breakroom
Background. In this scenario, our persona Rob visits the Breakroom activity to learn about the Art and Style of Writing. Rob has been working all week. It is 3:15pm, near the end of the work day, on a Friday afternoon and Rob is on his regularly scheduled break-time. Rob remembers that his scheduled in-person writing class meets next week and he has not completed any activities with the online writing program. Rob has about 15 minutes to log-in, complete an activity, and then close out the program to return to his work assignment.
Scenario. Rob sees that the maintenance shop computer is available and sits down at the computer. The PC is a Windows 7 based PC with below average specs. He logs in with his department-issued username and password. On his desktop, there is an icon for the writing program. He double-clicks it. Because Rob set the remember-password function on his last use of the system, the system is now set to automatically authenticate based on which user is logged into the system. Rob does not need to put in his username and password again.
Rob is presented with a menu system to select which module he would like to work on. Rob thinks that he needs to double-click on links in webpages, so he double-clicks on Room #3 under Workplace and then selects session #2. The system takes him to session #2.
A web page is presented to Rob. At the top of the web page is a lesson on how to convey tone in writing. Several examples are presented (expressing urgency, being positive, being cautious). Rob scrolls down the page to see all of the examples. At the bottom of the page is a practice button. Rob double-clicks on the practice button.
Rob is taken to a new page with a writing prompt at the top of the page. The writing prompt requests that Rob write two paragraph on a proposal - one in a positive tone and one in a neutral tone. A list of facts related to the proposal is given. Below the prompt are two large text boxes for Rob to write in, labeled “positive tone” and “neutral tone”.
Rob clicks the textbox for the positive tone and starts writing. After a few minutes, Rob checks his watch and sees that he has only a couple minutes left on his break. Rob then double-clicks on the “save for later” button, which is next to the “finish and submit” button. Rob’s draft is then saved for later retrieval and a message is displayed on the screen that says “Your assignment is saved”.